What You Can Expect
Please book an initial consultation by calling the number provided or 250-598-4595
Before your initial visit, we ask you to kindly complete the Detailed History Patient Questionnaire at least 72 hours before the consultation. Your veterinarian can also fill out the referral form, and we can call you to book. Please request veterinary records to be sent at least 48 hours prior to the consultation.
Consultation lengths: For dogs, the initial consultation is 90 minutes. Additional time that may be needed will be charged on the day of the consultation. We may need additional time booked, if we don't cover all the topics and problems. All initial consultations should have a 30-45 minute follow up consultation either in person, or zoom 1-2 months later, depending on the problem. You should expect a minimum of two follow up consultations, then consultations every 6 months to discuss ongoing care, and to refill medications. Behaviour problem resolutions require time and patience. It takes anywhere from 1-6 months to see progress, which is dependent on the effort you put in to the treatment plan. There is no 'guaranteed' outcome, as you put in the work. We are here to assist and guide you. There are no refunds available.
A detailed treatment plan report will be gone through, as well as emailed within 7 business days.
A $300.00 dollar deposit is required to book an appointment by calling us. The full pre-payment is required to book online. Our cancellation policy requires a minimum of two weeks or 10 business days notice, otherwise the deposit will not be refunded. If cancellation is made within 48 hours, the full consult will be charged due to the time set aside (600).