What You Can Expect

Please book an initial consultation on the book online section, or fill out the contact form if you prefer another time not listed.

Before your initial visit, we ask you to kindly complete the Detailed History Patient Questionnaire at least 72 hours before the consultation. Your veterinarian can also fill out the referral form, and we can call you to book.

Consultation lengths: For dogs, the initial consultation is 90-120 minutes. Additional time that may be needed will be charged on the day of the consultation. We may need additional time booked, if we don't cover all the topics and problems. All initial consultations should have a 30-45 minute follow up consultation either in person, or zoom 1-2 months later, depending on the problem. You should expect a minimum of two follow up consultations, then consultations every 6 months to discuss ongoing care, and to refill medications. Behaviour problem resolutions require time and patience. It takes anywhere from 1-6 months to see progress, which is dependent on the effort you put in to the treatment plan. There is no 'guaranteed' outcome, as you put in the work. We are here to assist and guide you. There are no refunds available.

A detailed treatment plan report will be gone through, as well as emailed within 7 business days.

A $300.00 dollar deposit is required to book an appointment by calling us. The full pre-payment is required to book online. Our cancellation policy requires a minimum of two weeks or 10 business days notice, otherwise the deposit will not be refunded. We require full payment 48 hours prior to the appointment for the initial consult. Cancellations within 48 hours have the cancellation fee of the appointment for the initial consultation as well as the follow up, due to the time set aside for each consultation. There are no exceptions.